LevelChat is a data processor on behalf of its customers. We collect what we need to run your calls, broadcasts, and recordings — and nothing else. We default to EU data residency. The full DPA + sub-processor list is published at /legal/dpa; technical + organisational measures are documented at /security.
What we store
Room metadata, participant identities passed by your backend, and — at your opt-in — recordings encrypted at rest. Customer-managed KMS is available on Enterprise.
What we never log
PHI, PII in media streams, cursor trails, keystroke timings. Application logs are redacted at ingest.
Data residency
Choose region: "eu" when creating a room and no packet leaves the EU. Our managed cloud primarily runs on Hetzner in Frankfurt, Helsinki, and Nürnberg, with regional PoPs elsewhere.
Contact
Data-subject requests: [email protected].